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Warranty Information


All pre-owned equipment is under warranty and guaranteed to be free of defects for 90 days from the date received.

New medical accessories including SpO2 sensors, EKG cables, EKG lead wires, blood pressure hoses and blood pressure cuffs are warranted for one year.

In case of defects, purchasers may return equipment to Matrix Medical at their own expense. Any item returned during this period will be repaired or replaced, and returned to the purchaser at no additional cost. If repair or replacement is not possible, we will issue a refund equal to the purchase price.

Equipment damaged during shipping is excluded from this warranty. Shipping damage claims are to be submitted to the shipping company and/or insurance company.

Warranty does not cover accidental damage or damage from misuse.

Any equipment repaired by a third party without written consent from Matrix Medical voids this warranty.

Prior to returning equipment, purchaser is required to contact Matrix Medical for a return authorization number and shipping instructions.